Statement No. 1/2020 of the Council of Rectors of Higher Education Institutions of Cracow on preventive measures against the coronavirus SARS-CoV-2 infection
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Introduction and purpose of the policy The chatbot on our site is designed to help users find the information they need by answering questions related to our services and products. The purpose of this policy is to provide users with clear information about the functions of the chatbot, the rules of its use, the protection of user data and the responsibilities associated with its use.
Scope of the chatbot The chatbot is programmed to answer questions about our services, procedures, technical support and other information related to the operations of our university. It is not intended to provide personal, medical or legal or political advice.
User interaction rules We encourage users to use the chatbot to get quick answers to frequently asked questions. When interacting with the chatbot, please do not share sensitive personal information. If you need to contact an employee of our university directly, the chatbot will redirect the user to the appropriate person by providing account information.
Security and data protection We care about the security and privacy of our users' data. All information provided to the chatbot is processed in accordance with applicable data protection laws, including the RODO. The data only stays in the university's system.
Limitations of liability The information provided by the chatbot is general in nature and cannot be considered as professional advice. The University is not responsible for decisions made based on information received from the chatbot. If you need specialized advice, we recommend that you contact qualified personnel directly.
Availability and handling of technical problems The chatbot is available 24/7, but its operation may be temporarily limited due to maintenance work or malfunctions. If you encounter technical problems or errors in the operation of the chatbot, please contact our technical support department.
Updates and changes to the policy The chatbot use policy may be updated to reflect changes in chatbot functionality or laws. Any changes, if any, will be communicated to users through our website and other communication channels.
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